↗
Loss in transit
Full or partial package loss.
SHIPPING PROTECTION
ShippingProtection
Xcotton Shipping Protection covers common losses and damages during package transit, ensuring consumers’ confidence. The corresponding price will be automatically selected based on the order amount and cannot be purchased separately.
Covered during shipping
◇
Transit damage
Breakage, cracks, crushing or bending.
5
Delayed package
USD $5 compensation per order.
WHAT IS COVERED
Protected from checkout to arrival.
Shipping Protection covers loss, theft after delivery confirmation, damage during transit, courier mis-delivery and qualifying package delay. All claims must be reported within 90 days from the shipment date.
Loss in transit
Package lost in transit, including full or partial loss.
Stolen after delivery
Package stolen after delivery confirmation.
Damage during transit
Visible breakage, cracks, crushing or bending rendering the item unusable.
Courier mis-delivery
The carrier delivers to the wrong address, excluding errors caused by the consumer.
Delayed package
Qualifying package delay is covered at USD $5 per order.
90-day claim windowAll claims must be reported within 90 days from the shipment date.
HOW TO PURCHASE
Add protection at checkout.
At checkout, you can choose to purchase Shipping Protection. If selected, the service fee is automatically added to your total order amount. Shipping Protection is order-based and covers only the products purchased in that order.
Choose Shipping Protection
Select Shipping Protection at checkout.
Service fee added automatically
The service fee is automatically added to your total order amount and the corresponding price is based on the order amount.
Protection is order-based
Coverage applies only to the products purchased in that protected order.
CLAIMS PROCESS
Simple claims when you need it.
After purchasing Shipping Protection services, consumers can file claims for lost or damaged packages via the Xcotton Claims Center. Use the direct Claims Center link or the link in the confirmation email.
Direct Claims Center
Visit the Xcotton Claims Center and enter your email and Shipping Protection ID or order number.
Use the confirmation email
Open the email titled “Xcotton Shipping Protection Placed Successfully” and click the link to access the Claims Center.
Provide supporting documents
Depending on the claim, Xcotton may request proof from the shipping company, delivery information, photos of damaged products or other supporting documents.
EMAIL CONFIRMATION
Keep your claim access close.
After purchasing Shipping Protection Services, consumers receive an email titled “Xcotton Shipping Protection Placed Successfully”. Click the link in the email to access the Claims Center.
TERMS & REMINDERS
Know before you buy.
Shipping Protection is provided by Xcotton and claims are handled under Xcotton’s applicable terms. Review the service terms, cancellation rules and delivery reminders before purchase.
Claims handled by Xcotton
HiKNIGHT can assist by providing necessary information, but the Shipping Protection claims process is handled solely by Xcotton.
Terms and exemption clauses
Xcotton’s terms apply. Incorrect delivery information provided by the consumer or intentional product damage may be excluded from compensation.
Before and after shipment
If the order has not been shipped, contact HiKNIGHT to request a refund for Shipping Protection. If the order has already been shipped, Shipping Protection cannot be canceled.
Check delivery details promptly
Make sure your shipping address, contact number and other information are accurate. Inspect products immediately after delivery and contact Xcotton as soon as possible if you find damage or another issue.
NEED TO KNOW
Shipping Protection FAQs.
Coverage, purchasing, claims, liability, exclusions, cancellation and delivery reminders from the Shipping Protection guide.
01What does Shipping Protection cover?+
Once you purchase Shipping Protection, your products are covered during the shipping process for eligible loss in transit, theft after delivery confirmation, transit damage, courier mis-delivery and delayed delivery. Delayed Delivery compensation is USD $5 per order. All claims must be reported within 90 days from the shipment date.
02How do I purchase Shipping Protection?+
At checkout, choose Shipping Protection. If selected, the service fee is automatically added to your total order amount. The service is order-based and covers only the products purchased in that order.
03How do I start a claim?+
After purchase, use the direct Xcotton Shipping Protection Claims Center with your email and Shipping Protection ID or order number, or use the link in the email titled “Xcotton Shipping Protection Placed Successfully”.
04What supporting documents might I need?+
Depending on the claim, Xcotton may require supporting documents such as proof from the shipping company, delivery information, photos of damaged products and other materials specified in the claims guide.
05Who handles the claim?+
HiKNIGHT can assist by providing necessary information, but the claims process is handled solely by Xcotton under its applicable terms.
06Are there exclusions?+
Certain situations may be excluded, including incorrect delivery information provided by the consumer or intentional product damage. Refer to Xcotton’s terms and policies for detailed exemptions.
07Can Shipping Protection be canceled?+
If your order has not been shipped, contact HiKNIGHT to request a refund for Shipping Protection. If your order has already been shipped, Shipping Protection cannot be canceled.
08What should I check before and after delivery?+
Make sure your shipping address, contact number and other delivery information are accurate. Inspect your products immediately after receiving them. If you find damage or another issue, contact support@xcottons.com as soon as possible to start the claims process.