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Accidental damage
Covers eligible accidental drops, liquid spills or submersion during normal use.
EXTEND YOUR PEACE OF MIND
ProductProtection
Xcotton Product Protection covers accidental damage such as drops, cracks or liquid spills, as well as power surges. It also covers eligible mechanical and electrical breakdowns after the manufacturer's warranty expires.
Begins on shipment date
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Power surge
Protects against eligible structural or operational failure caused by a power surge.
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Mechanical / electrical failure
Covers eligible mechanical or electrical breakdowns after the manufacturer warranty expires.
PRODUCT PROTECTION PLANS
Choose the plan that fits your ride.
Select 1, 2 or 3 years of coverage. The price varies by product and coverage period and is displayed during checkout.
1 YearCoverage
Accidental damage + power surge
- Accidental Damage Protection for 1 year
- Power Surge Protection for 1 year
Using the guide's example of a product with a 1-year manufacturer's warranty, this plan provides accidental damage and power surge protection for 1 year.
2 YearsCoverage
Extended warranty included
- Accidental Damage Protection for 2 years
- Power Surge Protection for 2 years
- 1-year extended warranty
In the guide's 1-year manufacturer-warranty example, the first warranty year is provided by the merchant and the following 1-year warranty is covered by Xcotton (Partner with AIG).
3 YearsCoverage
Longer-term protection
- Accidental Damage Protection for 3 years
- Power Surge Protection for 3 years
- 2-year extended warranty
In the guide's 1-year manufacturer-warranty example, the first warranty year is provided by the merchant and the following 2-year warranty is covered by Xcotton (Partner with AIG).
HOW COVERAGE STARTS
Two start points. One protection plan.
Accidental damage and power surge protection begin on the shipment date. Eligible mechanical and electrical breakdown coverage begins after the manufacturer warranty expires.
Accidental damage and power surge coverage begin from the shipment date recorded in the merchant's system.
The standard manufacturer warranty period remains in effect according to the eligible HiKNIGHT product warranty.
Eligible mechanical and electrical breakdown coverage begins after the manufacturer's warranty expires.
SIMPLE CLAIMS
Simple claims when you need it.
If you experience an issue covered by the Product Protection plan, use the Xcotton Claims Center. Xcotton's claims specialist will guide you through the process, and HiKNIGHT can provide assistance as needed.
Find your protection ID
Open the Xcotton Product Protection confirmation email and locate your Product Protection ID.
Open the Claims Center
Visit the direct Product Protection Claims Center or use the link in your confirmation email. Enter your email and Product Protection ID.
Describe the issue
Follow the instructions and provide requested evidence. For ADH claims, explain where, when and how the accidental damage occurred. The aggregate claim amount is limited to the original purchase price of the protected item.
CONFIRMATION EMAIL
Keep your plan details close.
After purchasing Product Protection, you receive an email titled “Xcotton Product Protection Placed Successfully”. Use the link in that email to access the Claims Center and keep your Product Protection ID and plan details available.
CANCELLATION
Flexible cancellation terms.
Cancellation is allowed at any time. Refunds depend on timing, any claims already paid, applicable administrative fees and state law. A product return or exchange may also affect the protection plan.
No claims filed
Full refund: 100% of the Product Protection plan price.
Claims filed
Refund = Product Protection plan price − paid claim amount(s).
Prorated refund
Refund = [(Total coverage days − Days used) / Total coverage days] × plan price − paid claim amount(s) − administrative fee. Administrative fees vary by state law and are capped at USD $50.
If you return or exchange the protected product, notify Xcotton promptly because specific conditions may apply.
PRODUCT PROTECTION
Product Protection FAQs.
Coverage, cost, enrollment, claims, returns, cancellation and provider information from the supplied Product Protection guide.
01What does Xcotton Product Protection cover?+
Xcotton offers 1-year, 2-year and 3-year Product Protection plans. Depending on the selected term, coverage may include accidental damage, power surge protection and eligible extended warranty coverage for mechanical or electrical breakdowns after the manufacturer's warranty expires.
02How much does Product Protection cost?+
The cost varies depending on the product purchased and the coverage period. The applicable cost is displayed during checkout.
03How is the plan enrolled and activated?+
You may enroll in Product Protection together with an eligible product purchase on the HiKNIGHT official website. After purchase, a confirmation email provides plan details. The coverage period begins from the shipment date, subject to the different effective times described for each coverage type.
04How do I file a claim?+
Use the link in your Xcotton confirmation email or the direct Xcotton Product Protection Claims Center. Follow the instructions and Xcotton's claims specialist will guide you through the process. HiKNIGHT can provide assistance as needed.
05Is there a claim limit?+
The aggregate claim amount is limited to the original purchase price of the protected item.
06What happens if I return or exchange the product?+
Notify Xcotton promptly. The Product Protection plan may be affected by a product return or exchange and specific conditions may apply.
07Who provides the protection plan?+
The Product Protection plan's coverage and services are provided by Xcotton (Partner with AIG). HiKNIGHT acts solely as an intermediary and does not assume responsibility for the quality or execution of the protection plan and services.
08Can I cancel Product Protection?+
Yes. Cancellation is allowed at any time. Within 60 days, refund treatment depends on whether claims have been filed. After 60 days, refunds are prorated and may deduct paid claims and an administrative fee, subject to state law and the Xcotton Product Protection Plan Terms and Conditions.