Lost in transit
Coverage for a package lost in transit, including full or partial loss.
Optional order protection for loss, damage, mis-delivery and delay
Shipping Protection
Shop with more confidence. Add Shipping Protection at checkout for coverage against common package losses and damage while your HiKNIGHT order is in transit.
01
Easy add-onSelected at checkout
02
Order-based coverMatched to your order amount
03
Simple claimsOnline Claims Center access
Coverage overview
Protected from checkout to arrival.
Xcotton Shipping Protection covers common losses and damages during package transit. The corresponding price is automatically selected based on the order amount and cannot be purchased separately. All claims must be reported within 90 days from the shipment date.
Stolen after delivery
Coverage for an eligible package stolen after delivery confirmation.
Transit damage
Visible breakage, cracks, crushing or bending that renders the item unusable.
Courier mis-delivery
The carrier delivers to the wrong address, excluding errors caused by the consumer.
Delayed package
Eligible package delay is covered at USD $5 per order.
Claims made clear
A straightforward path to resolution.
After purchasing Shipping Protection, consumers can file eligible claims for lost or damaged packages through the Xcotton Claims Center.
Find your protection ID
Open the email titled “Xcotton Shipping Protection Placed Successfully” and locate your Shipping Protection ID.
Open the Claims Center
Use the direct claim link or the link in your confirmation email. Enter your email and Shipping Protection ID or order number.
Submit supporting evidence
Provide requested documentation such as carrier proof, delivery information and clear photos of damaged products.
Ready to file a claim?Have your order email and Shipping Protection ID ready before you begin.
Open Claims Center ↗How it works
Add protection at checkout.
Choose Shipping Protection at checkout. The service fee is automatically added to your total order amount and covers only the products purchased in that protected order.
Automatic confirmation
After purchase, Xcotton provides coverage details, your Shipping Protection Plan ID and access to the claims process.
Cancel before shipment
If your order has not shipped, contact HiKNIGHT to request a refund. Once the order has shipped, Shipping Protection cannot be canceled.
Inspect on arrival
Check your products promptly. If you notice damage or another covered issue, start the claims process as soon as possible.
Your confirmation email is your starting point.
Keep the Xcotton Shipping Protection email. It contains your protection ID and the Claims Center access needed if something happens in transit.
Claim-related support: support@xcottons.com. HiKNIGHT can assist with order information at support@hiknightebike.com.
Need to know
Shipping Protection FAQs.
Key details about coverage, purchasing, claims, exclusions and cancellation.
01What does Shipping Protection cover?+
Once you purchase Shipping Protection, eligible products are covered during shipping for events including loss in transit, partial loss, theft after delivery confirmation, transit damage, courier mis-delivery and qualifying package delay. Coverage remains subject to Xcotton's applicable protection terms.
02How do I purchase Shipping Protection?+
At checkout, choose Shipping Protection. The service fee is automatically added to your total order amount. The service is order-based and covers only the products purchased in that protected order.
03How do I start a claim?+
After purchase, use the Xcotton Claims Center. You can sign in through the direct Claims Center link using your email and Shipping Protection ID or order number, or use the link in the confirmation email titled ‘Xcotton Shipping Protection Placed Successfully’.
04What documents might I need?+
Depending on the case, Xcotton may request supporting evidence such as proof from the shipping company, delivery information, photos of damaged products and other documents required by the claims guide.
05Who handles the claim?+
HiKNIGHT can assist by providing necessary order information, but the Shipping Protection claim process is handled solely by Xcotton under its applicable terms.
06Are there exclusions?+
Certain situations may be excluded, including incorrect delivery information provided by the consumer or intentional damage. Review Xcotton's protection terms and policies for detailed exclusions.
07Can Shipping Protection be canceled?+
If the order has not shipped, contact HiKNIGHT to request a refund for Shipping Protection. If the order has already shipped, Shipping Protection cannot be canceled.
08How can I avoid claim issues?+
Make sure your shipping address, contact number and other delivery information are accurate. Inspect your products promptly after delivery and report any covered issue as soon as possible.