Return & Refund Policy

HiKNiGHT provides dedicated local customer support across North America (USA & Canada) and Europe (EU). Supported by our regional warehouses in the United States, Canada, and Germany/Poland, we ensure efficient logistics, professional after-sales care, and strict compliance with local consumer transportation standards for electric mobility products.

1. Order Cancellation & Transit Intercept

• Pre-Shipment Cancellation: You may cancel your order for a 100% full refund at any time before the warehouse processes the shipment and generates a tracking number.
• In-Transit Intercept: If your order has already been picked up or dispatched by carrier networks (FedEx, UPS...), an in-transit intercept fee will be charged to cover carrier recall charges.
• Refused Shipments: If a delivery is refused upon arrival without prior written authorization from HiKNiGHT, the customer will be responsible for two-way shipping costs (outbound logistics + return freight assessed by the carrier).

✅ 2. Quality Issues & Manufacturing Defects (Within 14 Days)

If your HiKNiGHT e-bike arrives damaged, incomplete, or exhibits a functional manufacturing defect verified by our technical team within 14 days of delivery:

• 100% Covered Shipping: HiKNiGHT will provide a pre-paid return label or arrange freight collection at zero cost to you.
• Resolution Options: Free replacement parts, professional local repair authorization, unit exchange, or a full refund.
• Verification Terms: Photo/video evidence of the defect is required. The odometer must show under 10 miles (16 km) of total usage.

3. Non-Quality Returns (Change of Mind / Buyer's Remorse)

If you wish to return an item for personal reasons (e.g., "changed my mind", "purchased by mistake", or "disliked the style") within 14 days of delivery, returns are accepted under the following regional conditions:

• Restocking / Shelving Fee: A fixed fee of $100 USD / $140 CAD / €95 EUR applies per unit to cover warehouse handling, safety inspection, and repackaging.
• Return Shipping Freight: Return shipping logistics costs will be deducted from your final refund amount: $150 USD / $210 CAD / €145 EUR.
• EU / UK Statutory Rights Note: In accordance with EU Consumer Rights regulations, European buyers retain the right to cancel distance purchases within 14 days. Return freight costs and any loss in value resulting from unnecessary handling beyond basic inspection remain the buyer's responsibility.
• Odometer & Condition Limits: The e-bike must be in "As-New" sellable condition with less than 10 miles (16 km) registered on the odometer, free of personal customization, dirt, or scratch marks.
• Damage & Excessive Depreciation: If inspected returns show signs of physical collision, water exposure, missing parts, or damaged packaging, extra fees will be deducted based on component replacement and depreciation costs.

📦 Mandatory Packaging & Safety Compliance

*Ensure heavy protection as shown on the left. Distorted, bulging, or unsealed boxes (right) will be rejected by carriers.

Lost Original Packaging: You MUST source a heavy-duty, double-walled corrugated box rated for heavy electric mobility freight. Carriers in North America and Europe will refuse bulging or improperly padded parcels.

4. Accessory & Battery Return Policy

General Accessories: Separate accessory purchases (e.g., helmets, locks, bags, extra chargers) are non-returnable once opened or installed unless defective. For compatibility inquiries before ordering, please email info@hiknightebike.com.

Standalone Battery Returns (Dangerous Goods): Due to international hazmat regulations (DOT in USA, Transport Canada, and ADR in Europe) governing Class 9 Lithium-ion Batteries, standalone battery returns require special dangerous goods authorization. A handling & hazmat shipping fee of $100 USD / $140 CAD / €95 EUR will be deducted from approved battery returns.

5. Returns After 14 Days

After 14 days from delivery, units are no longer eligible for standard refunds and are fully protected under the official HiKNiGHT Warranty Policy. In rare exceptional cases authorized by management, returns after 14 days will incur a 20%–30% depreciation fee plus two-way shipping freight.

6. The RMA & Refund Process

1. Request RMA: Email support@hiknightebike.com with your order number to request a Return Merchandise Authorization (RMA) number.
2. Inspection Photos: Submit 5 photos of the boxed unit from different angles and a clear photo showing the odometer reading.
3. Bundled Items: All original components, chargers, keys, tools, manual, and promotional "Free Gifts" must be returned. Missing items will be deducted at full retail price.
4. Return Address: US：4001-001 Greystone Dr, Ontario, CA 91761;EU：Annopol 17A, 03-236 Warszawa;CA：159 Don Hillock Drive, Aurora, ON L4G OK2;
5. Refund Payout: Once your return arrives at our local warehouse (US, Canada, or EU) and completes technical inspection (3–5 business days), your refund will be processed back to your original payment method within 5–10 business days.

Need Assistance with Your Return?

Email: support@hiknightebike.com | Phone: +1 (840) 699-7732

Serving USA, Canada & Europe | Mon – Fri (Replies within 24h)