Return & Refund
Hiknight Return & Refund Policy
We want you to be completely satisfied with your Hiknight purchase. If you're not happy for any reason, please review the following return and refund policy.
Note: This policy applies only to original consumers who purchased from authorized Hiknight dealers.
If you are not the original owner (e.g., second-hand user), or if you have modified or replaced components yourself, you are not eligible for returns or refunds under this policy.
Cancellation Policy
Before shipping:
- 5% cancellation fee will be deducted from the total amount
- No shipping fee will be charged
After shipping / refused / intercepted:
- $250 shipping fee will be deducted per e-bike
- No additional 5% cancellation fee after shipping.
Unauthorized refusal or interception will be treated as shipped orders and charged accordingly.
Return Policy (Non-Quality Issues)
- Return request must be made within 14 calendar days of receipt
- Mileage is under 10 miles
- No wear, stains, odors, or missing parts
- Returned in original packaging with all accessories (battery, charger, keys, tools, etc.)
- Return requests must be authorized by support@hiknightebike.com before processing.
Refunds will be processed within 5–10 business days after inspection.
Returns are not accepted for non-quality issues after 14 days.
Return Shipping Fees (Non-Quality Issues)
| Item Type | Fee (per unit) |
|---|---|
| E-bike | $250 |
| Battery | $100 |
| Accessories (e.g., baskets) | $20 |
- Return shipping is at customer’s expense and non-refundable.
- If the customer returns by self-shipping, Hiknight is not liable for loss and may charge up to 20% restocking fee.
Exchange Policy (Non-Quality Issues)
- Same model, different color: $200 per unit
- Different model: $200 per unit + price difference
Over 14 days: no exchanges accepted.
Refund Summary
| Situation | Policy Summary |
|---|---|
| Quality issues | Full or partial refund accepted |
| Wrong item shipped | Free exchange or full refund |
| Missing/damaged parts | Free reship or partial refund |
| Cancel before shipping | 5% cancellation fee deducted |
| Cancel/refuse after shipping | $250 shipping fee per bike deducted |
| Non-quality price difference | Refundable within 3 days; not refundable after 7 days. |
Quality Issues After 14 Days
Returns are not accepted after 14 days, but:
- Free replacement parts
- Partial refund possible
Please provide defect videos/photos to support@hiknightebike.com
If the issue cannot be resolved remotely, local repair is recommended. Compensation is available under these conditions:
- Official digital/printed invoice required (handwritten not accepted)
- One free replacement per part only
Contact Information
-
Phone: +1 840-699-7732
-
Return Warehouse Address:
4001-001 Greystone Dr, Ontario, CA 91761
