Return & Refund

Hiknight Return & Refund Policy

We want you to be completely satisfied with your Hiknight purchase. If you're not happy for any reason, please review the following return and refund policy.

Note: This policy applies only to original consumers who purchased from authorized Hiknight dealers.
If you are not the original owner (e.g., second-hand user), or if you have modified or replaced components yourself, you are not eligible for returns or refunds under this policy.

Cancellation Policy

Before shipping:

5% cancellation fee will be deducted from the total amount
No shipping fee will be charged

After shipping / refused / intercepted:

$150 shipping fee will be deducted per e-bike
No additional 5% cancellation fee after shipping.

Unauthorized refusal or interception will be treated as shipped orders and charged accordingly.

Return Policy (Non-Quality Issues)

Return request must be made within 15 calendar days of receipt
Mileage is under 10 miles
No wear, stains, odors, or missing parts
Returned in original packaging with all accessories (battery, charger, keys, tools, etc.)
Return requests must be authorized by support@hiknightebike.com before processing.

Refunds will be processed within 5–10 business days after inspection.

Returns are not accepted for non-quality issues after 15 days.

Return Shipping Fees (Non-Quality Issues)

Item Type	Fee (per unit)
E-bike	$150
Battery	$100
Accessories (e.g., baskets)	$20

- Return shipping is at customer’s expense and non-refundable.
- If the customer returns by self-shipping, Hiknight is not liable for loss and may charge up to 20% restocking fee.

Exchange Policy (Non-Quality Issues)

Same model, different color: $100 per unit
Different model: $100 per unit + price difference

Over 15 days: no exchanges accepted.

💰 Refund Summary

Situation	Policy Summary
Quality issues	Full or partial refund accepted
Wrong item shipped	Free exchange or full refund
Missing/damaged parts	Free reship or partial refund
Cancel before shipping	5% cancellation fee deducted
Cancel/refuse after shipping	$150 shipping fee per bike deducted
Non-quality price difference	Refundable within 3 days; not refundable after 7 days.