Warranty Policy

Lifetime Technical Support

1. Our Global Technical Support team provides expert advice and solutions tailored to North American and European standard models.
2. One-on-one assistance: A dedicated support agent will guide you through diagnosing, troubleshooting, and resolving issues.
3. Lifetime availability: Technical guidance remains free for the lifespan of your e-bike, even after your warranty period expires (out-of-warranty replacement parts will incur component fees).
4. HiKNiGHT may request photo or video evidence to diagnose issues accurately. Most replacement claims are processed within 1–10 business days upon verification.

What Qualifies for Warranty?

To qualify for warranty coverage, all of the following conditions must be met:

1. The product must be purchased directly from HiKNiGHT's official store or an authorized distributor/dealer in North America or Europe. (Second-hand purchases or unauthorized reseller purchases are excluded).
2. The affected product or part is within its valid warranty period (refer to the table below).
3. The defect is due to manufacturing faults, workmanship, or raw material defects.
4. Proof of purchase (order number, invoice, or warranty registration) is provided.

What Situations are Not Covered by Warranty?

1. Standard wear-and-tear items and consumables, including:
   • Chains, tires, inner tubes, hubs, plastic fairings, brake pads, brake discs, cables, housings, handlebar grips, and spokes.
   • Note: Wear-and-tear items damaged upon initial arrival are covered if reported within 14 days.
2. Cables, wiring, or accessories showing physical cuts, severe scratches, or user-inflicted damage.
3. Failures caused by misuse or improper care, such as:
   • Failure to follow user manual instructions regarding operation, maintenance, or storage.
   • Unauthorized modifications, tuning, or third-party electrical alterations.
   • Inadequate storage in extreme weather or improper battery care.
4. Damage caused by traffic accidents, crashes, or severe impact.
5. Cosmetic minor scratches or outer packaging damage sustained during transit that does not affect functionality.
6. Labor or repair fees incurred at unauthorized third-party bike repair shops without prior written permission from HiKNiGHT.

What Actions Will Void the Warranty?

1. Exceeding maximum load capacity or speed limits beyond product design specs.
2. Charging the battery in freezing temperatures below 0°C (32°F) or storing the battery in extreme heat above 45°C (113°F). (For Canadian and Northern European winters, batteries must be stored and charged indoors at room temperature).
3. Exposing the bike to severe environmental disasters, including floods, extreme storms, hail, or saltwater corrosion.
4. Submerging the electric motor, battery, or electrical components in water or any liquid medium.
5. Attempting to alter or hack controller firmware, speed limiters, or electronic system programming.
6. Leaving the battery completely uncharged for more than 3 months, resulting in deep discharge failure.

How Do I Submit a Warranty Claim?

1. To initiate a claim, please prepare clear photos/videos showing the issue along with your order number and description. Send your request to support@hiknightebike.com.
   IMPORTANT: Do not return any bike or part without prior written approval from our support team. Unapproved returns will be rejected.
2. Once our technical team verifies the manufacturing defect, we will arrange and dispatch replacement parts to your address in North America or Europe.
3. One replacement component is provided for each covered defect during the warranty period.

Products bought from authorized regional stores or local online platforms in Canada or Europe share the same quality coverage but must be processed through your original seller. Please contact the vendor or store where you made your purchase.

Have questions regarding warranty coverage in your region? Contact our global support team at support@hiknightebike.com.