Accidental damage
Accidental drops, liquid spills or submersion during normal use. Claims require an explanation of where, when and how the damage occurred.
Effective: begins on the shipment date in the merchant's system.Optional protection for accidents, power surges and eligible breakdowns
Product Protection
Protect your HiKNIGHT product against eligible accidental damage and power surges from the shipment date, plus mechanical and electrical breakdowns after the manufacturer's warranty expires.
01
Accidental damageDrops, spills and submersion
02
Power surgeCoverage from shipment date
03
Extended warrantyAfter manufacturer coverage
What is covered
Protection for the unexpected.
Xcotton Product Protection covers accidental damage such as drops, cracks or liquid spills, as well as power surges, beginning on the shipment date. Eligible mechanical and electrical breakdown coverage begins after the manufacturer's warranty expires.
Power surge
Structural or operational failure caused by a power surge during normal usage.
Effective: begins on the shipment date in the merchant's system.Mechanical / electrical failure
Failure to perform as intended during normal use due to defects in materials, workmanship, structure or operation.
Effective: begins after the manufacturer's warranty expires.Choose your term
One, two or three years of cover.
The cost varies depending on the product purchased and the selected coverage period. Pricing is shown during checkout. The examples below follow the document's one-year manufacturer-warranty example.
Essential protection
- Accidental damage protection
- Power surge protection
One year of accidental damage and power surge protection.
Extended confidence
- Accidental damage protection
- Power surge protection
- 1-year extended warranty
Example: a one-year manufacturer warranty followed by one year of eligible extended warranty coverage by Xcotton.
Maximum term
- Accidental damage protection
- Power surge protection
- 2-year extended warranty
Example: a one-year manufacturer warranty followed by two years of eligible extended warranty coverage by Xcotton.
Enrollment and activation
Add it when you buy.
Enroll in the plan together with an eligible HiKNIGHT product purchase. After purchase, Xcotton sends a confirmation email with your Product Protection ID and plan details.
Shipment date
Accidental damage and power surge coverage begin from the shipment date recorded in the merchant's system.
After manufacturer warranty
Eligible mechanical and electrical breakdown coverage begins only after the original manufacturer warranty expires.
Claim limit
The aggregate amount paid across eligible claims is limited to the original purchase price of the protected item.
Claims made clear
Help when something goes wrong.
If you experience an issue covered by the plan, contact the Xcotton Claims Center. A claims specialist will guide you through the required information and next steps.
Find your protection ID
Open the Product Protection confirmation email and locate your Product Protection ID.
Open the Claims Center
Use the direct link or the link in your confirmation email. Sign in with your email and Product Protection ID.
Describe the issue
Follow the instructions and provide requested evidence. Accidental damage claims must explain where, when and how the damage occurred.
Ready to start a claim?Have your confirmation email and Product Protection ID ready.
Open Claims Center ↗Confirmation email
Keep your plan details close.
After purchasing Product Protection, Xcotton sends your confirmation and plan information. Use the email link to access the Claims Center when needed.
Plan questions: support@xcottons.com. HiKNIGHT support: support@hiknightebike.com.
Need to know
Product Protection FAQs.
Important details about plan cost, claims, returns, cancellation and coverage limits.
01What does Xcotton Product Protection cover?+
The plan may include accidental damage protection, power surge protection and eligible extended warranty coverage for mechanical or electrical breakdowns after the manufacturer's warranty expires. Available plans are 1 year, 2 years and 3 years.
02How much does Product Protection cost?+
The cost varies depending on the protected product and selected coverage period. The applicable price is displayed during checkout.
03When does coverage begin?+
Accidental damage and power surge coverage begin on the shipment date recorded in the merchant's system. Eligible mechanical and electrical breakdown coverage begins after the manufacturer's warranty expires.
04How do I start a Product Protection claim?+
Use the Xcotton Product Protection Claims Center from the direct link or your confirmation email. Sign in with your email and Product Protection ID, then follow the instructions provided by the claims specialist.
05Is there a claim limit?+
The aggregate claim amount is limited to the original purchase price of the protected item.
06What happens if I return or exchange the product?+
Notify Xcotton promptly. The Product Protection plan may be affected by a return or exchange, and specific conditions may apply.
07Who provides the protection plan?+
The Product Protection plan coverage and services are provided by Xcotton (Partner with AIG). HiKNIGHT acts as an intermediary and can provide assistance when needed.
08Can I cancel Product Protection?+
Cancellation is allowed at any time. Refunds depend on whether cancellation occurs within or after 60 days, any claims already paid, applicable administrative fees and state law. Review the Xcotton terms and conditions for details.
Cancellation and returns
Flexible cancellation terms.
Cancellation is allowed at any time. Refunds depend on timing, any paid claims, applicable administrative fees and state law. Product returns or exchanges may also affect the plan.
Refund calculation
- No claims filed: full refund of the Product Protection plan price
- Claims filed: plan price less paid claim amount(s)
Prorated refund
Refund = [(Total coverage days − Days used) / Total coverage days] × plan price − paid claim amount(s) − administrative fee, where allowed. The administrative fee is capped at USD $50.
Review before purchase
The exact Product Protection terms and conditions govern coverage, exclusions, cancellation and claims.
Read full terms ↗